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Afsac Help Desk

Afsac Help Desk logo

Afsac Help Desk

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5454 Buckner Road, Building 209
Wright-patterson Air Force Base, Ohio,oh 45433-5312
Our Booking PolicyPrior to scheduling an appointment with the Help Desk a TrackIT ticket is required. Please open a ticket at https://zhtv-as-929v.area52.afnoapps.usaf.mil/TrackIt/SelfService/login

Services

Laptops

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New User Laptop Set-Up

. Duration:1 hr
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Swap Out Laptop

. Duration:1 hr 30 mins
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Tech Refresh (Only Use if Directed to by Help Desk)

. Duration:1 hr·
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Laptop Troubleshooting

. Duration:1 hr 30 mins
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SIPR Laptop Pickup & User Training

. Duration:1 hr 30 mins
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Dynabook CAC reader replacement or any other issues

. Duration:30 mins

Non-Laptop Equipment

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Pick Up Non-Laptop Equipment

. Duration:15 mins

Mobile Devices

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Mobile Device Set-Up (Non-TDY)

. Duration:1 hr 30 mins·
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Mobile Device Set-Up (TDY Checkout)

. Duration:1 hr·
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Mobile Device Troubleshooting

. Duration:1 hr 30 mins·
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Mobile Device Return

. Duration:30 mins·
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Personnel Tracker Pick Up

. Duration:30 mins·
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Personnel Tracker Return  

. Duration:30 mins
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Mobile Device - Transition To Intune

. Duration:1 hr

Software

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Install Software

. Duration:1 hr
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Software Troubleshooting

. Duration:1 hr

Misc

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Other Services

. Duration:30 mins

Other

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Out-Processing

. Duration:30 mins
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Telework Equipment Return

. Duration:30 mins·

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